Active Term: 12/2023 - 12/2024
Areas of Expertise
Senior business transformation consultant
Orion Global Solutions
Heidi is a Sr. Business Transformation Consultant for Orion Global Solutions. She brings over 20+ years of global leadership experience as a Global Customer Operations leader driving scale, growth, and evolving customer teams to deliver best-in-class services and enable customers to realize the value of their products and solutions.
Prior joining Orion, Cullen held executive positions with Lux Research as SVP of Customer Success and Operations and with Wolters Kluwer for over 16 years leading exponential growth and scaling customer operations teams globally. Most recently, as Vice President of Transformation, leading large complex transformational initiatives, and acquisition integrations, and as Vice President of Global Customer Experience and Integration Services, growing the global customer teams to support a $750+M business.
Before Wolters Kluwer, she managed Regional Operations for PCF, Inc., a leading outsources provider for contact center services, distribution, and logistics support for clients such as the Boston Globe, New York Times, and Wall Street Journal and additional positions with Ascential Software and Art Technology Group. Heidi received her Bachelor of Science degree from Northeastern University.