Women in Leadership Program Advisor Member

Cindy Ross

Active Term: 04/2024 - 04/2025

Areas of Expertise

• Pillars of Positivity
  
• Inspiring Emotional Intelligence
  
• Winning Work-Life Balance & Mentoring
  
• Driving Ideas, Intellectual Growth & Transformation
  
• Transformational Vs. Transactional Leadership

Director of Claims

Plymouth Rock Assurance

Cindy is an energetic and results-oriented insurance executive, adept at driving operational excellence and enhancing customer experience. With a track record of accomplishments spanning over a decade, she has demonstrated prowess in claims management, team leadership, and strategic initiatives. At Plymouth Rock Assurance, she orchestrated a significant reduction in cycle time for homeowner claims, coupled with a notable enhancement in customer satisfaction scores. She is recognized for fostering high-performing teams and implementing innovative solutions, such as AI systems and self-service programs, to streamline processes and boost efficiency.

​Her multifaceted experience also encompasses managing commercial and personal lines claims units, driving revenue growth, and cultivating strong client relationships. Committed to employee development, she has instituted career pathing programs and championed employee engagement, resulting in productive and cohesive teams. With a Bachelor of Arts from Colby-Sawyer College and ongoing pursuit of professional certifications, including CPCU, she exhibits a continuous dedication to personal and professional growth.

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